News // 31 May 2019

NEW: IATA – ‘Customer Contact Information’

From Saturday 1st June 2019 IATA will require ‘Customer Contact Information’

Severe weather conditions, growing congestion at airports and airspace increase the chances of disruption. Events such as industrial action and various operational issues also cause interruption of normal operations of an airline. Irregular flight operations and disruptions have a major impact on customer service and overall passenger experience. .

Airlines will use the contact information provided to communicate to the customer any operational notifications within the operational window.

Information required: Emergency Contact Number and email address, Please ensure your account manager receives this information.  

BENEFITS FOR BEYOND BUSINESS TRAVEL CLIENTS

Real-time flight updates

Pro-active notifications in case of disruptions (cancellations, delays, etc.)

Updates related to baggage

Automated flight re-booking information or boarding pass for the next available flights

Reduced waiting in line, stress and hassle during flight disruptions

Improved customer experience

Information required: Emergency Contact Number and email address. Please ensure your account manager receives this information. 

If you require further information please contact your account Manager.