Managed travel fuels business performance

Travel programmes perform when decisions are clear and consistent. Who books, how approvals move and what people see all shape how the programme runs. We design that structure with you, and run it with you, so travel works predictably, with a team that understands how your programme operates.

Organisations don’t travel for the sake of it. Travel supports winning work, delivering projects and keeping operations moving. As travel becomes more complex, or programmes fall out of step with how people actually work, fragmented decisions, inconsistent behaviour and limited visibility reduce performance.

Identity Travel exists to shift travel from a cost centre to a core part of your business infrastructure. Our reach is global, but our approach is personal with specialist teams across Northern Ireland, the Republic of Ireland and the UK, with Group locations in the USA, Middle East and Australia, and a network of trusted global partners.

Hear from our leadership team

Steve Banks

CEO

With more than 30 years' experience in travel management, Steve is a seasoned hand in the industry. From large travel management companies to smaller independents, and having led a travel consortium along the way, he's worn many hats throughout his career, all with a genuine passion for delivering outstanding service and real value to customers.

Shauna Burns

Managing Director

With experience leading Identity Travel through significant growth, Shauna brings sharp commercial judgement and a practical, technology-led approach to travel management. A Chartered Accountant by background, she focuses on understanding client objectives, using data and insight to improve efficiency, manage risk and deliver stronger return on travel spend.

Laura Busby

Director of Growth

With a strong track record in client-led growth, Laura focuses on understanding needs before shaping solutions that genuinely fit. She combines commercial acumen with a clear commitment to sustainability, helping businesses align travel programmes with wider environmental and social goals while delivering practical, effective travel management.

A Identity Group Company

We’re part of Identity, an award winning global group of specialist agencies delivering some of the world’s most complex and high profile events. From global summits and international conferences to major sporting and ceremonial occasions, this brings access to expertise built to operate at scale and under scrutiny. We apply that same discipline and thinking to every travel programme, connecting travel seamlessly into the wider experience when it matters.

Other Identity brands

United by experience, Identity brings together specialist brands under one trusted partner

Dreamlike Studios

Content creation and storytelling that move people

NJ Live

Gaming and entertainment experiences that connect global communities

Employee experiences that transform workplace culture

Identity Sport

A global agency creating unforgettable sports and fan experiences

Identity Coda

Healthcare events and experiences that help pioneer medical advancement

Event Planning Group

Major projects specialists delivering world-class sporting events and expos.

Sports Presentation Co.

Live sport brought to life for fans worldwide

Together, we deliver a breadth of expertise with the simplicity of one team.

Why choose Identity Travel?

Experience

Travel management shaped by our experience and built to improved how it is experienced. We design booking environments, policies and processes around how your people actually operate.

Design

Bespoke programmes designed uniquely around each client. Clear structure across booking, approval and reporting, with defined ownership and escalation so the programme works as a connected system.

Value

Value created across the full programme. Negotiated rates, reduced leakage, stronger compliance and better analysis of spend data combine to deliver consistent financial control.

Certainty

Confidence built into the programme. Clear decision ownership, clear escalation routes, clear reporting and clear accountability. supported by fast response when it matters, visible duty of care and carbon impact, and the wider backing to keep your business moving under pressure.

Partnership

Designed with you. Run with you. We build your programme around how your organisation operates, then run it with discipline and care. Our teams operate inside the structure we design, reinforcing it through consistent delivery and continuous improvement.

Built on clear standards

Accreditations and governance

Standards, governance and accountability you can rely on. View our accreditations, policies and compliance frameworks that support how your travel programme is structured and managed.

View accreditations

Learn how your travel programme is really performing

We’ll show you where structure is missing, where value is being lost, and how the right programme can bring more visibility, consistency and control.

Request a review