Etihad have announced a series of changes to the way their airline operates. Their free chauffeur service will soon be a thing of the past for many travellers.
Previously, all business and first class passengers could avail of a free chauffeur service at every airport serviced by Etihad. Now, that will only be an option in Abu Dhabi.
From July 3rd passengers will still have the option to travel in style, however they will be asked to pay for their car and driver. Etihad insist that they still offer value for money, stating that rates will be “specially negotiated” and customers can accrue Etihad Guest mile on bookings.
Other Etihad changes include:
- Lounges: Economy passengers will be able to pay to access all of Etihad’s airport lounges.
- First Class: Business class travellers will have the option to pay to upgrade to the first class lounge and spa, when travelling from or through Abu Dhabi.
- Neighbour-free seats: Economy passengers will be permitted bid for up to three empty seats that are adjoining to theirs. Bids must be made when booking and the outcome will be confirmed 30 hours before flight time.
Mohammad Al Bulooki, Executive Vice President Commercial for Etihad Airways, said:
“Etihad Airways is constantly looking at ways to improve its value proposition for guests, focusing on the service elements that are most important to them. This change is being put in place as the airline looks to evolve its product proposition while continuing to match individual customer requirements.”
*Note that travellers booked into Etihad’s premium The Residence cabins on A380 aircraft serving London, Paris and New York, will still enjoy a free chauffeur service at all destinations.